Shipping Policies
Delivery
The orders of Aarts Plaques are sent by Australia Post. Tracking is included with every order. We also offer express post options to all countries, the cost of which can be estimated in your shopping cart.
You can get an estimate of the shipping expense to destinations other than Australia in your shopping cart.
Production time takes someday to the artwork, engraving, varnishing, and packing. The whole process takes about 10 to 15 working Engraved Products: 10-15 working days
This time is estimated only. Maybe we can take less time. It also depends on how long the customer answers us to approve the artwork. Please let us know if you need your order urgently and we will let you know if we can meet your deadline.
Rush Production
Rush production is available. For an additional charge, you are able to have your order rushed through our production process and dispatched via express. Rush production delivery estimates assume that artwork is approved within one business day.
Time is taken for orders to be delivered once dispatched.
All orders are sent by Australia Post which includes tracking. We are able to ship to PO Boxes.
Please note: the preferred method of delivery for Australia Post is safe to drop, meaning if you are not home to accept the delivery, your parcel will be left in a safe place on your premises. If there is no safe place to leave your parcel, your parcel will either be taken back to the post office for collection or will be sent out for redelivery at another time. If you do not wish to have your parcel safe dropped off, please let us know immediately at the time of purchase.
Delivery times once your order has been dispatched depend on delivery location (i.e. East vs West Coast or Metro vs Regional). If your order is urgent, please, get in touch at info@aartsplaques.com and we will make sure it is possible to meet your deadline.
Delivery estimates provided in the shopping cart rely on multiple factors that are out of our control and as such should be treated as an estimate only and is in no way a guarantee of delivery by a certain date.
International Delivery
Via Australia Post’s Standard and Express International services. Please find a list of countries and estimated delivery times below:
|
Destination |
Standard |
Express |
|
Austria |
5-10 |
4-6 |
|
Belgium |
5-10 |
4-6 |
|
Canada |
5-10 |
4-6 |
|
China |
5-10 |
4-6 |
|
Denmark |
5-10 |
4-6 (Suspended) |
|
Fiji |
5-10 |
4-6 (Suspended) |
|
Finland |
5-10 |
4-6 (Suspended) |
|
France |
5-10 |
4-6 |
|
Germany |
5-10 |
4-6 |
|
Greece |
5-10 |
4-6 |
|
Hong Kong China |
5-10 |
4-6 |
|
India |
5-10 (Suspended) |
4-6 (Suspended) |
|
Indonesia |
5-10 (Suspended) |
4-6 (Suspended) |
|
Ireland |
5-10 (Suspended) |
4-6 (Suspended) |
|
Italy |
5-10 |
4-6 |
|
Japan |
5-10 |
4-6 |
|
South Korea |
5-10 |
4-6 |
|
Malaysia |
5-10 (Suspended) |
4-6 (Suspended) |
|
Malta |
5-10 |
4-6 |
|
Netherlands |
5-10 |
4-6 |
|
New Zealand |
5-7 |
3-5 |
|
Norway |
5-10 |
4-6 |
|
Poland |
5-10 |
4-6 |
|
Singapore |
5-10 |
4-6 |
|
South Africa |
5-12 |
4-8 |
|
Spain |
5-10 |
4-6 |
|
Sri Lanka |
5-10 |
4-6 |
|
Sweden |
5-10 |
4-6 |
|
Switzerland |
5-10 |
4-6 |
|
Taiwan |
5-10 (Suspended) |
4-6 (Suspended) |
|
Thailand |
5-10 |
4-6 |
|
USA |
5-10 |
4-6 |
|
Vietnam |
5-10 |
4-6 |
Please note delivery times are estimates only and may be impacted by delivery to regional areas and any customs delays.
If your country is not listed above, please contact us to obtain a quote on the cost of delivery.
Customs Duties and Taxes
Shipments sent outside of Australia are sold exclusive of GST and may be subject to import duties and taxes, which may be levied once a shipment reaches your country. Please note international buyers are responsible for any customs duties, taxes, VAT, brokerage fees or tariffs levied after the initial Australian postage. These fees are separate from the cost of postage charged and vary by country. Please check with your country’s customs office to determine what these additional costs will be prior to purchasing.
Please note: It is a legal requirement that we declare the full value of the goods on all packages sent to a location outside of Australia. It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark it as a gift.