Cancelling, Return and Exchange an order

Cancelling an Order

Due to the personalized nature of our products, we offer free cancellations up until the point that production is commenced. Unfortunately, after production has commenced, we are unable to refund your order.

Returns & Exchanges

Aarts Plaques is a subdivision store of the Etsy digitalAarts store It is a successful business because of our good quality of products and customer services.

We work closely with you, following your requirements to ensure you receive products in which you will remember your loved ones as they were. We design it carefully so that the artwork becomes as close to the photo provided by you. We offer unlimited revisions until you are satisfied and have approved the artwork. Then the art goes to the production that engraves the plaque with strict quality control and if the plaque is not good enough, we engrave another one.

We are unfortunately unable to provide a refund or exchange if there is a mistake on an approved artwork, please make sure you check the spelling and details carefully, including names and dates.

We have perfected our packing process, so we experience very few breakages, however in the very unlikely event that your item is damaged in transit, please, send through a photo of the damaged product and we will organize a replacement.

Please, note as all plaques are personalized, we are unable to offer refunds once the production process has commenced unless the mistake was an error on our part.

Please contact our customer service via email  (, and we will do our very best to resolve any issues.